Make sure this is done in Citra.
When it is, the games appear when Citra opens up.
Then when it does, right click on the game, select Open save data location
At that point, you know you're at the correct folder.
Then, as Kaphotics mentioned, if you at least obtained the starter already, just grab your save file.
If you're using the most updated PKHeX, it definitely should be able to open the save. Try updating your PKHeX.
Download the latest version into a totally new and clean folder and try again.
As mentioned, make sure you close the emulator before loading the save. :3
(also, images can be directly loaded onto our site, no need to post images on external sites)