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Need Help -- Pokemon HOME blocked from Sw


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Hi. I need help, desperately. 

 

I have a Pokemon HOME on a Switch with Sword.  Pokemon HOME is blocked from accessing Sword.  I have contacted Nintendo and Pokemon; Nintendo simply referred me up.  Pokemon Technical Support tells me that there is a Pokemon, one single Pokemon, of the 1,271 Pokemon I moved through Pokemon Bank to Pokemon HOME, which is "invalid". But, they don't know which Pokemon it is.  So, I have dumped every Pokemon that appears to have been hacked, and probably some perfectly good ones, too, which happened to have had reasonably decent stats, but I can't ID this bad Pokemon. 

 

I'm told by Pokemon Technical Support that Project Pokemon provided Pokemon with the information to identify/validate Pokemon; and no, they themselves can't identify the bad Pokemon.  They tell me to no only DELETE all my Pokemon in HOME, but I must RE-START Sword from scratch -- thereby losing all 900 or so Pokemon I have in there.  Besides having to re-start the game from scratch, and losing 600+ game time hours.

 

This is Project Pokemon:  PLEASE, PLEASE, HELP!  Is there a tool I can use to ID such a Pokemon?  Because I'm kind of pissed that I have 2 full online subscriptions (Pokemon Sword Online access, and, a paid-up Pokemon HOME account) and I can't use the damn things.  I haven't used PKHEX ever, and haven't a clue as to how to back up either Sword or HOME to modify the files.  If I have an invalid Pokemon, well, fine, but I can't ID it.... and I really would rather keep some of the Gen III (FireRed/LeafGreen) Pokemon I've managed to keep hold of for over 15 yrs.... deleting them is somewhere up there with shooting my dogs and cats.

 

Thank you in advance for helping the stupid user...  I am perfectly willing to provide contact information if anyone would care to help; also, I am on Dischord.

Cara Beserra aka ryoverde

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It doesn't seem like anything in Home is causing the problem here, since you're able to access your Home boxes through other games and by itself. Something in your Sword save file must be illegal. Have you participated in any illegal raids (x999 item drops), or have you received anything illegal through Surprise Trade? Alternatively, are you able to access online features in Sword?

Make a new Switch profile and start a fresh save of Sword, and try accessing Home through that.

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1 hour ago, ryoverde said:

I'm told by Pokemon Technical Support that Project Pokemon provided Pokemon with the information to identify/validate Pokemon; and no, they themselves can't identify the bad Pokemon. 

What. I know they know we exist, but they can pinpoint particular mons?
(Was the OT PPorg, lol)
Also, it seems like an odd thing to say. Were they prompted or anything?
I'm under the impression that the professional behavior would be to go "we identified a mon that was hacked in through Bank, however we can't tell you what it is".

Yeah, as mentioned by @ICanSnake, use SW with a new profile, then check if HOME (on the existing profile) can access that. (HOME can access saves on other profiles)
This will erase any doubts relating to the existing save on SW being the problem.

Also, what was that bit at the end, were you banned? Why eShop wouldn't load?

Lastly, it appears LPE can access HOME. Use it to check the OT of every mon in HOME.

Quote

So, I have dumped every Pokemon that appears to have been hacked, and probably some perfectly good ones, too, which happened to have had reasonably decent stats, but I can't ID this bad Pokemon. 

wait, does that mean you kept a backup of all the mons?

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No, not banned. No, no backups... but at 1 point, I would delete a Pokemon,  restart, try to link to Sw, rinse n repeat.  I have yanked all foreign named, odd named, mon ( like, OT GF, etx), oh & OT non-Eng (in case of untranslated expletives) & now am at a loss. I can access w a new profile HOME & to a new Sw game ...

 

 

Oh, eShop was processing an update while I was trying to video...

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Do you have "missingno" in Pokemon Sword? 

You know, the glitchmon that allow you to duplicate pokemons. The one with a black pokeball sprite. 

If yes, delete it. Or if you can't, place it in the team or nursery.

That same crash happens if you have glitchmon on Sword boxes, I don't know if this is the case, just checking.

Anyway, you can also try to create a new profile on the switch, start a new game on sword and depositate all the pokemon on home in that save file, then try again to transfer between the old save file 

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Posted (edited)

Okay, so, I  did do a raid for Berries....  but that was ... I better check the dates.  Sigh. I  want a Berry field,  random picking is too random.  So, I  got berries & one of those pokeball pokemon.  Would it help to Delete it?  I'm on mobile, can't see dates here, but I guess that's a high probability...   Greed kills, I guess. 

Edited by ryoverde
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Posted (edited)
5 minutes ago, ryoverde said:

Okay, so, I  did do a raid for Berries....  but that was ... I better check the dates.  Sigh. I  want a Berry field,  random picking is too random.  So, I  got berries & one of those pokeball pokemon.  Would it help to Delete it?  I'm on mobile, can't see dates here, but I guess that's a high probability...   Greed kills, I guess. 

Just delete/release/move out the black pokeball glitchmon from your boxes and Home will restart to work properly 

Or at least I hope so 

Edited by SkyLink24
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3 hours ago, ryoverde said:

I can access w a new profile HOME & to a new Sw game ...

Not interested in new profile HOME.
Asking whether Old Profile HOME can access a save belonging to a New Profile SW.

In case you're not aware, this:
image.png

By pressing there, you can change which user profile you have access to.
So use the existing HOME to access the SW save of the new profile.

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Yeah, the HOME profiles, either, couldn't get to the other profile of SW, either way.  That was one of Pokemon Tech Support's solutions, and supposedly confirmed a HOME issue, not a SW issue.  Go figure. 

However, putting missingno into the Breeder did get HOME access -- both Profiles. 

Now, both profiles of HOME and SW can access each other.

Originally -- someone asked -- I lost access to HOME about June 5th, called Nintendo on June 6th, and so forth.   Got missingno via Max Raid event on May 22nd -- no idea the delay reason/loss of linkage.  Then again, I honestly don't remember if I tried to access HOME between the 22nd and the 5th.

 

Thank you all -- owe you a beer I probably can't ever buy you....

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3 hours ago, theSLAYER said:

so having a missingno on one profile, messed it up for all profiles? damn, that's pretty dangerous. at least it was resolved

That made me think tho. Why Home should check all the save files on the device before opening the chosen one?

 

10 hours ago, ryoverde said:

Pokemon Technical Support tells me that there is a Pokemon, one single Pokemon, of the 1,271 Pokemon I moved through Pokemon Bank to Pokemon HOME, which is "invalid". But, they don't know which Pokemon it is. 

Also, I'm interested in this. How does their tracking work? They can tell that there is an invalid Pokemon but not which? That appear strange to me, I think they said some excuses because they had no idea on the real problem 

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Yup, I think you're right, that Pokemon tech support didn't know diddly about squat.  I must've gone through every Pokemon in HOME 3 times.... and it wasn't HOME with the "issue" at all.  As for the Save files, it was still trying to access the same save file of Sword, just trying to access it from different HOME profiles...

 

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I'm curious to why they allegedly mentioned Project Pokemon. As far as I know, we don't host Missingno raids, so that has nothing to do with us.
Did you volunteer info like "oh yeah I've gone to that site" or something. Or maybe you said it in the past?

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2 hours ago, theSLAYER said:

I'm curious to why they allegedly mentioned Project Pokemon. As far as I know, we don't host Missingno raids, so that has nothing to do with us.
Did you volunteer info like "oh yeah I've gone to that site" or something. Or maybe you said it in the past?

This is the most interesting part - do they visit PPorg at all? Do they use PkHeX for their own research? Honestly at this point: if they really want to stop (bad) hacking, they just need to hire you guys.

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So, the question was, how did Project Pokemon enter the conversation (email train, etc) ? 

I was told that the invalid mon was in one of my HOME boxes. "probably a Legendary  Pokemon".  I inquired if there was a way to check the validity of my Pokemon, other than simply staring at them and/or guessing,  I was told, no, there was not a way to do such a check,  Then, I asked, if there is no criteria to determine validity and/or check validity, how is a Pokemon determined invalid?  I was told that validity was checked (but not HOW) IAW criteria laid out by Project Pokemon.   End conversation on that stonewall.

 

I didn't mention the Project -- honestly, I'd forgotten that the Project existed, and it's been years since I logged on (recovering my PW was interesting, I'd forgotten I had an ID even).

 

I am a little ticked off at them -- okay, more than a little.  All the emails sent back and forth, every single one, I encouraged a phone call -- even included good times to call from Tokyo to San Antonio (me), but of course, they kept to the email thing, wherein I'd reply, then it would be 4 days at least before they'd reply back, etc.  VERY frustrated, I was.  So I literally went through not only my Legendaries but all my Pokemon, and if I couldn't read the Nickname/OT name (Japanese/Chinese/Korean/other-non-Arabic script) or I didn't recognize it as one of my own old OT names, or, it was a shiny, or, even had decent stats, I released them.  Over a hundred perfectly good Pokemon.... I probably released several Event Pokemon too.  Sigh....

 

Did I thank you all for your help????  Thank you.  And, I'm sorry I let my frustration into my 1st post -- I'm very VERY sorry about that.

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4 hours ago, ryoverde said:

So, the question was, how did Project Pokemon enter the conversation (email train, etc) ? 

I was told that the invalid mon was in one of my HOME boxes. "probably a Legendary  Pokemon".  I inquired if there was a way to check the validity of my Pokemon, other than simply staring at them and/or guessing,  I was told, no, there was not a way to do such a check,  Then, I asked, if there is no criteria to determine validity and/or check validity, how is a Pokemon determined invalid?  I was told that validity was checked (but not HOW) IAW criteria laid out by Project Pokemon.   End conversation on that stonewall.

Wow, so they use PkHeX as a reference? Perhaps take the source code and incorporate it into their own system (including whenever PkHeX is updated with new legality checks)? Very interesting stuff to say the least..

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Doubt they use PKHeX as a reference, else they would have fixed a big bunch of legality problems on their end by now.

You're certain they said "project pokemon" right, not like the Pokemon Project team or The Pokemon Company etc.
Which call center said it, the Japanese or others?

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  • Not the Pokemon Company.  I could have been dyslexic and it could have been the Pokemon Project team -- but since that's who was emailing me at that point...  No, I can't find the bloody email; my free Yahoo email account seems very adept at the search function only working when desired and/or important emails I want to see disappearing.  Perhaps it was a conversation via (through) the Nintendo Support team, who *did* talk to me on the phone and via Skype, several times, and even chatted with the Pokemon technical team whilst on the phone with me, and read me the chats....  Sorry I haven't better documentation...
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  • 4 weeks later...

I have access to PkHex on my Switch with CFW, so I can easily clone on that system. With that said, it is annoying having to trade back and forth between consoles for clone desires. So, about 10 minutes ago, I found out about the Missingno and Ditto trick to clone on a non-CFW Switch. I came here, seeking that Missingno file (or raid if not available) just to come across this thread. Glad I did, before I got a hold of the Missingno anywhere else.

 

I guess I'll have to stick with trading back and forth. I definitely do not want to have any problems like the thread creator did.

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