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FNG

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  1. Just here to share some information that will help Power Saves users get the right answers quickly: If you live in the United States or Canada, you can contact support@dateldesign.com for assistance. If you live anywhere outside the US or Canada, please contact support@codejunkies.com for assistance. If you contact Datel via email, include your license key and the registered email address and it'll speed up the process. (If there's no license key provided, you'll most likely get a response asking you for the key anyway.) Datel USA Power Saves FAQ: http://www.datelcustomerservice.com/?portfolio=3ds-ar-power-saves-pro http://www.codejunkies.com and https://powersaves3ds.maximummemory.com/support/ also have helpful info. THE MOST COMMON PROBLEMS & ANSWERS: No, the software and hardware are not compatible with MAC. Authentication Failed error is caused by one of the following things (almost every time): 1. your license key or email address was entered incorrectly. 2. the email address that was registered was misspelled and properly spelling the email address will give you the error. 3. the license key was registered to a different email address than the one you're trying to use. (The only way to know which one is causing the problem is to contact Datel with the error and license key.) Web Operation failed (error 0): Caused by a firewall or antivirus software. (check router & PC firewall settings / disable all antivirus software -- Datel can't help much with this) Reasons for most Web Operation failed errors with a number can be found by looking here: http://curl.haxx.se/libcurl/c/libcurl-errors.html The XML file does not dictate the region of the license key, or the region of the save/codes accessed by the software. Each license key is unique. The server verifies the key and dictates which regions content will be accessible. -- email the proper support location and they'll be able to tell you exactly what region your key is for & change it if needed. ( Remember, US/CANADA = support@dateldesign.com / Rest of the world = support@codejunkies.com ) No hardware found can be caused by: 1. You're trying to use Power Saves on MAC hardware --- it won't work, not even if you have windows installed on a MAC. 2. Bad USB cable. -- try a different cable. 3. Bad USB port. (not all USB 3.0 ports will read the device properly.) -- try a different port or try a different PC to be sure. 4. Bad Power Saves GamePort hardware. -- Exchange the product where you purchased it or contact Datel about the warranty. Lost license key: - If you've registered (successfully used) the key before, you can retrieve it here: https://powersaves3ds.maximummemory.com/licensing/ - If you threw away the package, instruction card & key before you registered it, you'll need to contact support@codejunkies.com (Datel USA cannot generate new keys.) Didn't find a License Key in Box: Each Power Saves Pro license key can be found on a label inside of the packaging; usually adhered to the instruction card. -- If you can't find it, exchange it at the store for a new one or contact support@codejunkies.com (Again, Datel USA cannot generate new keys.) Hope this helps someone.
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