To @shinykitty, @Funsparce, and many others out there, REVIEWS ARE NOT THE PLACE TO ASK FOR HELP RELATING TO YOUR PROBLEMS.
Maybe start a thread and ask for help. Or maybe leave a comment, see if the author gets back to you.
Imagine a Yelp review. You can say why something is good or bad, but you can't say "I have issues with your app/the shop/whatever, please help me".