Need help with Bank

[ga_r1997]

Hi everyone. I am making this post out of desperation because I really really don't know what else to do.

Previously (as in over 1y ago) I was able to use Bank in my wife's modded 3DS. For reference, all of the games we have are digital.

However, last year when trying to send a Slowpoke I shiny hunted in Ultra Sun to Bank I had an internet issue and Bank started acting annoying. While I hoped that I could be able to use Bank in a couple of days, this Slowpoke thing happened in February 2025 and today, in August of 2026, I'm still unable to use Bank.

The main issue is with her Ultra Moon file. Her ID is 228284, and every EVERY time I try to open Ultra Moon I get the "you previously used a different copy of this game. Please trying again using (her trainer's name) (Trainer ID No. 228284)" Despite it being the same savefile, game and Trainer ID, I keep getting the same error. Likewise, when I try to open another game I get the exact same error.

I have already updated/deleted and reintalled both Bank and all games. However, nothing has worked.

 

Please please please any help you can give will be greatly appreciated T.T